I can't access a library database (or get an error message)

Off campus access to library databases is available to current UMD students, staff, and faculty.

Browser settings can cause access issues.

1. Check your browser settings - enable cookies and pop-ups for the database.
2. If you get an error while using VPN to access databases, and are using a Zotero browser extension/plugin, go to Zotero's settings to disable proxy redirection. For further help, contact the ITSS TechCenter Help Desk at 218-726-8847.

UMD account settings can cause access issues.

1.  Check your UMD directory suppression. If you’ve chosen “Suppress all”, or “Suppress my phone numbers, my address, my email” pick something else. After one day, reinstate full suppression of your data. (By then UMD will have received the necessary data to authenticate you.)
2. if you are a graduate student who's not currently enrolled, contact your department about enrolling in GRAD 0999 - Graduate School Active Status. Fees still apply, but not tuition. This will grant access to the library resources.